FAQs

Take a look through some quick answers to our most common questions below... 

Planning a visit

Adults must be accompanied by children to enter LEGOLAND Discovery Center. We will host exclusive adult nights for our Adult Fans of LEGO without children! 

All children must be accompanied by an adult and supervised at all times.

To ensure our guests have the best experience possible, we limit the number of visitors that can be in the Center at one time. The best way of ensuring your family's entry is by reserving your tickets online (while receiving special online discounts)!

We encourage families to interact together and explore their imagination and creativity through a world of open play, and therefore visits are not guided. The typical visit takes 2-3 hours, but you are welcome to stay for as long as you wish.

We do not allow outside food or beverage, unless caring for babies or food allergies in children.

LEGOLAND Discovery Center encourages guests to enjoy deliciously fresh foods and snacks, as well as coffee beverages and ice cold sodas in our Cafe.

Yes, we are fully accessible for visitors with disabilities and wheelchair users. We do not provide wheelchair or stroller rentals at our attraction.

Yes. We ensure that there are always staff members at the LEGOLAND Discovery Center who are trained in first aid.

We are stroller friendly, with family bathrooms with diaper changing facilities.

As with many businesses, we are actively monitoring the situation with regards to the outbreak of Covid-19 coronavirus and are in regular contact with health authorities. The advice from the health authorities has not changed, so our business is operating as normal and standard terms and conditions on bookings continue to apply.

The safety and wellbeing of our guests and staff is our priority and we will take all necessary precautions to ensure their continued welfare. As such, and in line with general public health guidance, we have implemented enhanced cleaning regimes throughout LEGOLAND Discovery Center and increased the availability of hand sanitization products, and we ask all guests to observe good hygiene practices during their stay with us.

If you are planning on visiting LEGOLAND Discovery Center from an area that has been directly affected by the coronavirus AND if you are showing symptoms similar to those associated with the virus (for example:  fever, cough, breathlessness), we please politely ask that do not visit LEGOLAND Discovery Center and instead contact immediately your local health authority or doctor for further advice and instruction. Please then contact LEGOLAND Discovery Center or your travel agent, regarding your booking.

The safety and wellbeing of our guests and staff is our priority and we will take all necessary precautions to ensure their continued welfare. As with many businesses, we are actively monitoring the situation with regards to the outbreak of Covid-19 coronavirus and are in regular contact with local health authorities. The advice from the health authorities has not changed, so our business is operating as normal and standard terms and conditions on bookings continue to apply.

If you are planning on visiting LEGOLAND Discovery Center from an area that has been directly affected by the coronavirus AND if you are showing symptoms similar to those associated with the virus (for example:  fever, cough, breathlessness), we please politely ask that do not visit LEGOLAND Discovery Center and instead contact immediately your local health authority or doctor for further advice and instruction. Please then contact LEGOLAND Discovery Center or your travel agent, regarding your booking.

For further information, please refer and adhere to the advice given by your local health authority. 

During your visit, we wish to reassure you that LEGOLAND Discovery Center is taking all possible steps to minimize the risk of contagion, including the implementation of enhanced cleaning regimes throughout LEGOLAND Discovery Center. Rest assured, we will continue to act quickly should we be required to do so and will take all necessary precautions to protect the welfare of our guests and staff.

We ask all our guests to observe high standards of personal hygiene while visiting LEGOLAND Discovery Center. There are simple things you can do to help prevent the spread of the virus, including:

  • Covering your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Putting used tissues in the bin immediately
  • Washing your hands with soap and hot water regularly, and using hand sanitizer gel
  • Trying to avoid close contact with people who are unwell
  • Avoiding touching your eyes, nose or mouth if your hands are not clean.

Throughout LEGOLAND Discovery Center, we have placed additional hand sanitizers in convenient locations for guests, and we politely ask that you use them regularly.

If you do feel unwell during your visit, please contact a member of staff immediately – maintaining a safe distance of six feet where possible.

Thank you for your cooperation and understanding.  

Tickets

To ensure our guests have the best experience possible, we have limited the number of visitors that can be in the Center at one time. All guests buying tickets online OR at the door will be required to make a reservation for an entry time.

Advanced Purchase - Best Value and Guaranteed Entry

  • Upon your arrival to the Center, you will enter the "I Have Tickets" line at the start of your reservation.
  • Please note during peak periods such as holidays, Spring break and Summer there may be a small wait upon entering the reservation line.

Walk-Up Purchase

  • If you purchase tickets at the door, you will be required to reserve the next available time slot. You will enter the 'I Have Tickets' line at the start of your reserved entry time. The only way to guarantee your entry is to reserve your tickets online.
  • Please note, during peak times, we may sell out of walk-up tickets. The only way to guarantee your entry is to purchase your tickets on advance online.

Once inside, stay as long as you like.

When booking your ticket you will be asked to select a date and time for your arrival. This helps us make your experience more enjoyable by reducing queue times, speeding up your entry in to the attraction and reducing crowding. Once inside the attraction, you may stay as long as you like! 

For the best price, book online at least 24 hours in advance of your visit. 

Book online now

Yes, we do. Simply show your valid military ID to receive $5 OFF the standard, walk-up admission price. This offer is valid for you and 5 other guests.

Please note that you must show a valid military ID at the Admission Desk at the time of your visit in order to use your Military Saver tickets. Not valid with any other discount, including online tickets and combination tickets.

Yes, AAA members can show their member I.D. at the admissions counter to save 10% off their full-price, walk-up ticket.

Valid for up to 4 people. Cannot be combined with any other offer, including online tickets and combination tickets.

Reserved tickets are any tickets purchased on our website, at our Center or from a third party. 

Unreserved tickets are those bought on the day of your visit using a coupon or discount at the door. Also, guests that are a half hour late or more for their reservation are required to use this line as well. Unreserved tickets enter the Center as soon as possible when there are open reservations. 

To ensure our guests have the best experience possible, we limit the number of visitors that can be in the Center at one time. There are 30 minute windows between reservation times to control capacity in the attraction.  This creates a better experience for all our guests! 

During peak times, you may experience a short wait in the "I Have Tickets" line as guests enter the Center.   

Guests that are a half hour late or more for their reservation will enter the "I Have Tickets" line, but may experience a longer than usual wait time.

 All adults must be accompanied by a child (aged 17 and under) to visit the attraction (with the exception of Adult Fans of LEGO Nights).